--- title: "Home Care FAQ: How HomeCare.com Works" description: "Answers about HomeCare.com: minimums and contracts, live-in and 24-hour care, how caregivers are screened, what home care costs and whether Medicare pays." url: https://homecare.preview.multisites.ai/faq/ publisher: HomeCare.com phone: 800-974-3458 start: https://care.homecare.com/?source=homecare.com --- FAQ # Frequently asked questions How HomeCare.com works, who our caregivers are, and what home care costs. For questions about your state, see your state page. [Call 800-974-3458](tel:+18009743458)[Find a caregiver](https://care.homecare.com/?source=homecare.com) ### What is HomeCare.com? HomeCare.com is a home care company founded in 2015 by Todd Walrath. It connects families with credentialed, non-medical caregivers for live-in care, 24-hour care, companion care and personal care. It serves families in Alabama, Arizona, Colorado, Maryland, Michigan, North Carolina, Ohio, Texas and Virginia. ### Is there a minimum number of hours or a contract? No. Families can choose the number of visits and the hours per visit, without minimums and with no contracts. You can start with a few hours a week and add more as needs change. ### Do you offer live-in and 24-hour care? Yes. HomeCare.com specializes in live-in care and 24/7 coverage. With live-in care, one caregiver stays in the home and takes breaks and rest periods. With 24-hour care, caregivers work in rotating shifts so someone is always awake. ### How quickly can care start? HomeCare.com says its large caregiver base lets it provide a caregiver on short notice and back up care. Call 800-974-3458 and a care advisor will talk through your timing and needs. ### Do your caregivers provide medical care? No. HomeCare.com care is non-medical. Caregivers help with daily living: companionship, meals, housekeeping, errands, bathing, dressing, mobility and medication reminders. They do not give medication, do wound care or provide skilled nursing. A doctor can order home health care for medical needs. ### How are caregivers screened? Every caregiver HomeCare.com refers passes a background check that covers at least the past seven years. It includes a Social Security number trace, federal and state criminal records, the national sex offender registry, license verification and, if requested, a motor vehicle check. The team also reviews each profile and photo. ### How do I know the caregiver showed up? The HomeCare.com mobile app confirms the caregiver is actually at your house on time and that your billed hours are accurate. ### What if our caregiver is sick or cannot make it? HomeCare.com has dedicated staffing and support teams 7 days a week for things like weather, car trouble and emergencies, and it can arrange back up care. ### How much does home care cost? The U.S. median for a non-medical caregiver is $35 an hour in CareScout's 2025 Cost of Care Survey. Local medians in HomeCare.com locations vary. See the cost page for your city. HomeCare.com does not publish rates online, so call a care advisor for pricing based on your schedule. ### Does Medicare pay for home care? Medicare does not pay for ongoing non-medical home care when that is the only care you need. It can cover part-time skilled home health care ordered by a doctor for people who are homebound. Some state Medicaid programs, VA benefits and long-term care insurance policies can help pay for non-medical care. Ask a care advisor which payment options apply to you. ### I am a current client. Who do I contact? Existing families can email support@homecare.com or call the Client Support Team at (888) 870-9479. ### I am a caregiver. How do I find work? Download the HC Caregiver app to pick up local shifts within minutes. To start onboarding, email credentialing@homecare.com or call (703) 621-1680. ## Questions about your state Each state page answers local questions about costs, Medicaid programs and licensing. - [Alabama](https://homecare.preview.multisites.ai/state/alabama/#faq) - [Arizona](https://homecare.preview.multisites.ai/state/arizona/#faq) - [Colorado](https://homecare.preview.multisites.ai/state/colorado/#faq) - [Maryland](https://homecare.preview.multisites.ai/state/maryland/#faq) - [Michigan](https://homecare.preview.multisites.ai/state/michigan/#faq) - [North Carolina](https://homecare.preview.multisites.ai/state/north-carolina/#faq) - [Ohio](https://homecare.preview.multisites.ai/state/ohio/#faq) - [Texas](https://homecare.preview.multisites.ai/state/texas/#faq) - [Virginia](https://homecare.preview.multisites.ai/state/virginia/#faq) [Questions about each service](https://homecare.preview.multisites.ai/services/) ## Talk to a care advisor today. Free consultation. No minimums, no contracts. [800-974-3458](tel:+18009743458) [Call a care advisor](tel:+18009743458)[Find a caregiver online](https://care.homecare.com/?source=homecare.com) ![A caregiver brushing an older woman's hair](https://homecare.preview.multisites.ai/_astro/companion-hero.VQ7SEy6E_1cBo5h.webp)